Terms & Conditions
Terms & Conditions
Explanation of terms and conditions for all services and transactions with KJ K9 LLC.
Terms
Training Expectations
Your assigned canine training and behavior specialist and all KJ K9 Training Staff will make every reasonable effort to help you and your dog achieve your training goals but training does not guarantee exact results. Every dog is an individual and learns in different ways. The KJ K9 training programs can provide the average results that can be achieved with most dogs as an example of what your dog may be capable of achieving but cannot promise your dog will be able to perform or achieve any or all of the desired behaviors.
Service dog programs
KJ K9’s service dog programs are intended as an intro course. These programs do not provide finished dogs. Dogs produced by KJ K9 should not be relied on for medical assistance or alert. There is no guarantee that a dog can become a service dog after training with KJ K9.
Additional Expenses
You may be charged for any expenses required for the adequate training and care of your individual pet. Certain behavior problems may require special equipment to safely address and obtain the optimal training progress. KJ K9 staff may recommend treatment for any medical condition or illness during your pet's stay. You may provide the recommended medication or products, or you may be charged for the purchase of these products as required by the KJ K9 staff. We charge an additional $2 per day for raw fed dogs.
Safety Equipment
KJ K9 staff may require the use of specific equipment during training to ensure the safety of all persons and dogs involved. Certain training equipment for changing behavior is optional, however, KJ K9 staff reserve the right to deny or refuse training if you refuse to use the required safety equipment for your dog. Safety equipment may include, but is not limited to slip leash, martingale collar, muzzle, command collar, protective clothing or gloves, specialized kennels or containment, and any other equipment deemed necessary.
Severe Behavior Modification Cases
KJ K9 reserves the right to deny or terminate services for any pet with behavior that we deem too severe for our boarding program. KJ K9 is still a small training facility and our in-home style board and train programs may not be suitable for some severe behavior modification cases. Clients may be provided the option to transition to a different type of training program as recommended by the assigned trainer or may be refunded a pro-rated amount for any remaining length of the training program in the event a program is partially completed.
Personal Items
Personal items may be left only at your own risk. Any personal items left with your pet should be clearly labeled with at least your pet's name and preferably your name as well before drop-off. We are not responsible for the loss or damage of any personal items. For your pet's safety, we do not allow rawhides or tennis balls as these can be choking hazards. We reserve the right to refuse any items at our discretion. We also do not allow any tags on flat collars or training collars that may be deemed a choking or strangulation hazard. KJ K9 may refuse to use any training equipment, collars, remote collars, or leashes provided if the equipment is deemed unsafe or inappropriate for the training of your pet. Your pet will not have any comfort items in their kennels while unsupervised including bedding, pillows, toys, crate pads, or chew items.
Leash Laws
All pets will be on leash on any KJ K9 property and while entering and exiting the training facility. Clients may only remove their pet's leash when their pet is inside their kennel, inside their vehicle, or when dictated by their assigned training staff member in an enclosed or fenced-in area.
Grooming Standards
Your dog is expected to arrive to training groomed, clean, and free of excess dirt, urine, feces, or soiled fur. Your dog should be free of matted or knotted hair unless in accordance with your breed's grooming standards (i.e. corded coated breeds). Your dog should be groomed to prevent any interference with training including excess hair preventing the dog from being able to see or hear, long nails, nails that touch the ground while walking, excess hair between paw pads, or dogs requiring sanitary trimming to prevent accumulation of urine and feces around their genital areas. Dogs who do not require regular trims should not be shaved so as to expose them to heat injuries. If your dog arrives at training without meeting these grooming standards, your dog's training may be postponed until you can have your dog groomed.
There is a possibility that KJ K9 may determine that your pet may require grooming to remain healthy and free of any injury or health conditions. If you require any specialized grooming, you must inform KJ K9 before your pet's stay. Regular brushing is included at no charge, however, if your pet requires bathing, including shampoo and/or conditioner, an additional fee of $60 per bath may be charged to the client. This is most common for pets requiring potty training as part of their training program. KJ K9 is not required to provide special services such as but not limited to; brushing & eye wiping unless provided a written instruction to do so.
Grooming training
In the event your dog is not properly groomed because of a behavioral issue preventing proper grooming, explain the circumstances to our training staff to establish an exception to policy and to include grooming and handling training as part of your dog's training plan. This will be the priority of training until your dog can meet KJ K9's grooming standards.
Health
All pets must be free from communicable diseases and be in generally good health to participate in training. Owners must make KJ K9 staff aware of any known injuries or conditions that their pet may have. Your pet's training may be postponed or rescheduled in the event of any medical condition that may interfere with training. Boarding and training can be stressful for some dogs and may aggravate or expose underlying medical problems during their stay. We will notify the owners immediately in the event of any medical injury, illness, or concern. KJ K9 staff may provide first aid for non-life threatening conditions and may continue training unless the condition interferes with the successful training of your pet. You may be asked to pick up your pet if a medical condition is preventing your pet's ability to participate in training and will be able to continue training once your pet is healthy. You must provide an emergency contact if you plan to be out of town during your dog's training program.
Vaccines
Required vaccines for dogs are Rabies (at least every 36 months, DHLPP (every 12 months) bordetella (intranasal every 6 months or injection every 12 months). In order to board your pet for board and train or Day School programs, you must show documentation from a licensed veterinarian that verifies all vaccinations are current. If any vaccinations are past due, your pet must be vaccinated prior to the first visit for his/her protection, as well as for the protection of others. All puppies must have completed their first full set of vaccinations in order to stay.
Parasites
All pets must be free from external (e.g. fleas, ticks) and internal (e.g. hookworms, roundworms, flatworms, and tapeworms) parasites. Dogs that are heartworm-positive must be on a current treatment plan under the supervision of a veterinarian to attend training with the Veterinarian’s permission. All dogs must have a current negative fecal test within 6 months of training, and a negative heartworm test within 12 months of training (exceptions can be made for heartworm-positive dogs who are currently being treated and are cleared by their veterinarian).
Medication
KJ K9 will administer any basic required medications to your pet(s) at no additional charge. Special or non-standard medication methods may incur a fee for administration (e.g. prescription shampoo). Only medication prescribed by a licensed veterinarian and appropriately labeled will be given. If medications need to be filled or refilled, please coordinate this with your vet prior to your pet's stay. KJ K9 may recommend stopping certain medications prior to your dog's training program (under the supervision and approval of a veterinarian) if we believe the medication will interfere with your dog's training progression. All medication must be accompanied by written instructions and consent by the owner.
Medical Emergency
I (The Client) hereby grant permission to KJ K9 to obtain emergency veterinary treatment for my pet at my expense. If your pet should require medical care, you agree to be solely responsible for the payment of all medical bills for your pet and you release KJ K9, its owner, and staff from any and all responsibility for, claims, damages, and/or debts, arising out of such medical care, including, but not limited to, transportation to and from the veterinarian facility/hospital. We will attempt to contact you to notify you of your pet's status. However, should the condition be deemed life-threatening, of a contagious nature, of a nature that will worsen without treatment, or of a dangerous nature, supportive treatment will be performed by our team and either your primary veterinarian or the closest emergency veterinary facility.
Diet
We will make every effort to use your dog's regular dry dog food for training. However, we occasionally feed a premium chicken-based dog food appropriate for the age and breed of your pet as needed as well as various treats. We will provide the type of food we deem appropriate for your pet. To help ensure your pet avoids an upset stomach, we recommend you provide your pet's standard food of choice. You will be charged the retail price for food requested above/beyond our house food. If you are providing a diet from home or request specific instructions, please provide a detailed diet plan to your assigned trainer.
Communication
You acknowledge that KJ K9’s owner, staff, and trainers are not required to answer any communication before or after business hours.
Media
The Client hereby permits KJ K9 to take photographs and videos of them
and their pet to post on Facebook, YouTube, Instagram, TikTok, and KJ K9's website.
I (The Client) hereby release and discharge KJ K9 from any and all claims arising
out of the use of photos or Videos.
Liability
You agree to hold KJ K9 owner, staff, and trainers harmless for conditions that often are unavoidable in training and boarding/daycare environments, including, but not limited to injury, illness, weight gain or loss, rough hair coat, kennel cough, upper respiratory infection, fleas, worms, and diarrhea. You understand the risks of communal boarding, daycare, and training in which animals in a shared environment can sometimes lead to injuries or the spreading of illnesses. You also agree to accept and assume, without limitation, all risks associated with my participation in the training program, including, but not limited to: the risks of any injuries to myself, my dog, and any other persons and/or dogs involved; and the risks of saliva, water, food, and/or other debris may be present in the training area.
Cancellation Policy
In the event that you need to cancel or reschedule, you must contact any KJ K9 staff member to reschedule your appointment at least 24 hours prior to your appointment. KJ K9 reserves the right to charge a $20 rescheduling fee for any appointment rescheduled less than 24 hours prior. If you require to cancel or reschedule your appointment less than one hour prior to the appointment time, or if you fail to attend your scheduled training appointment you forfeit that training session and any deposits made for training.
Late Policy
KJ K9 charges $15 per 15 minutes if the client is late for drop off or pick up. Lessons start at their scheduled time regardless of when the client has arrived. Late consultations may be asked to reschedule for a different day. Consistent rescheduling may result in a rescheduling fee.
Refund Policy
All deposits are non-refundable. Payments made for training that has not been performed may be refunded. In the event a training program is partially completed, a pro-rated amount for the portion of training not completed may be refunded. Any product purchased that is soiled, damaged, or destroyed due to negligence or malicious intent may not be refunded or exchanged. Any product that is defective at the time of purchase or fails within the first 30 days of appropriate use can be exchanged at no cost. E-Collar Technologies products that carry a manufacturer's warranty will be repaired or replaced by the E-Collar Technologies warranty program.
Client agrees to the Terms of This Contract
Any payments (cash or paid to the invoice) made to KJ K9 including all deposits, service, and equipment payments imply the client's agreement to this contract. By scheduling any services, appointments, or training with KJ K9, the client agrees to the terms of this contract.